Promise Keeping – Almost all disaffections of the soul are the result of disappointments with people and organizations. These disappointments are usually the result of betrayals, which can be traced to broken promises and untruths. When someone lies to us, we are crushed and our souls are saddened. In contrast, a culture of truth-telling and promise-keeping is exhilarating and inspiring–a weight seems to drop from our shoulders; toxicity gives way to healing; joyfulness and trust prevail; and affection for our associates and for our work grows in our hearts. Leaders who inspire the souls of others do not treat promise–keeping or truth–telling lightly.