Support

Support lifecycle

Branch Release Date Last Release Status Notes
4.2 27.03.2005 R4.2 expired upgrade to R4.3.x or R5.0
4.3 20.03.2011 R4.3.0 expired upgrade to R5.0
5.0 24.11.2015 R5.0.2 passive upgrade to R5.5.x
5.1 17.06.2012 R5.1.0 expired upgrade to R5.5.x
5.4 12.07.2014 R5.4.3 passive upgrade to R5.5.x
5.5 12.08.2016 R5.5.rc2 active
7.0 R7.0

Phases of Support lifecycle

Type of support active passive expired Notes
Requests for features and design changes available not available
security updates available available
Non-security fixes available not available / paid ticket
Complementary support (online support, etc.) available not available
Paid support (including pay-per-incident premier, essential support ) available available

Support options

WackoWiki users have two options available for support:


1. Community Support: WackoWiki is supported by an active community, on a volunteer basis. Repairs/enhancements are made (or accepted) by project contributors on a best-effort basis, with no guarantees of either resolution or timeliness.



2. Commercial support: Service-Level-Agreement (SLA)-based production support and value-added services for WackoWiki can be acquired directly from our Partners. Multiple companies providing services and products on top of the WackoWiki platform. Support contracts or new feature developments can be bought from service companies.